歡迎瀏覽國泰貨運網站，我們的『即時通訊』只提供英語服務，不便之處，敬請見諒。
","SC_LANG_DISCLAIMER":"欢迎浏览国泰货运网站，我们的『即时通讯』只提供英语服务，不便之处，敬请见谅。
","EN_LANG_DISCLAIMER":"Welcome to Cathay Cargo website. Our chat service is only available in English. We regret any inconvenience caused.
","DISCLAIMER":"Your conversation with us via this chat portal will be used for the purpose of improving our service, training and quality control and will be kept confidential. We may also be collecting personal data in this chat. By providing us with your personal data and continuing to use our services, you agree to Cathay Pacific using personal data as described in the Customer Privacy Policy , including any disclosures and transfers as necessary.
To protect your privacy, please avoid using public computers and shared devices. Please do not disclose sensitive information such as date of birth, personal identification information (e.g. travel document details, HKID card details etc.), or personal account numbers ( e.g. credit card or bank account number, etc.).
","HEADER_TITLE":"Cargo - Virtual Assistant","FOOTER_BACK_TO_MENU":"Back to menu","FOOTER_PLACEHOLDER":"Type your message","CHAT_FLOAT_ICON_URL":"/chatbot-front/speech-bubble.svg","CHAT_FLOAT_TITLE":"Chat with us","CHAT_FLOAT_IFRAME_URL_PARAMS":"/chatbot-front/#/","CHAT_FLOAT_LOCALE":"en-us,zh-hk,zh-cn","CHAT_ICON_URL":"./assets/img/speech-bubble.svg","CHAT_CLIENT_TYPE":"[\"Individual Customer\", \"Cargo Forwarders\"]","CHAT_INDIVIDUAL_CUSTOMER_HIDDEN_MENU_ITEMS":"[\"\"]","CHAT_CARGO_FORWARDERS_HIDDEN_MENU_ITEMS":"[\"\"]","CHAT_INDIVIDUAL_CUSTOMER_BTNS":"[\"Domestic Pets\", \"Exotic Animals as pets\", \"Booking Procedure\", \"Flight Availability\", \"General Cargo Shipping Charge \", \"Sign-in Related issue\", \"General Cargo\", \"Priority Cargo\", \"Handover your shipment at Hong Kong\", \"Payment Method at Hong Kong\", \"Track my shipment\", \"Shipment Collection\", \"Shipment Collection Notification\", \"Disrupted Shipments\", \"Shipment Damaged/Missing\", \"Shipment Offloaded\", \"Claim Request Form\", \"Terminal Facilities\", \"Cargo Terminal Charge\", \"Opening Hours\", \"Parking Information\", \"Start a conversation\", \"Learn about Sustainability\", \"Calculate your carbon emissions and contribute\", \"Make a Reservation\", \"Submit your Air Waybill and Cargo\"]","CHAT_CARGO_FORWARDERS_BTNS":"[\"Domestic Pets\", \"Exotic Animals as pets\", \"Flight Availability\", \"Sign-in Related issue\", \"Dangerous Goods\", \"Learn More about Ultra Track\", \"Track my Ultra Track Shipment\", \"Priority Cargo\", \"Special Cargo\", \"Air Cargo Charter\", \"Track my shipment\", \"Shipment Collection\", \"Trucking Services\", \"Shipment Collection Notification\", \"Disrupted Shipments\", \"Shipment Damaged/Missing\", \"Shipment Offloaded\", \"Claim Request Form\", \"Terminal Facilities\", \"Cargo Terminal Charge\", \"Opening Hours\", \"Parking Information\", \"Start a conversation\", \"Learn about Sustainability\", \"Calculate your carbon emissions and contribute\", \"Make a Reservation\", \"Submit your Air Waybill and Cargo\"]","DEFAULT_TIMEOUT":"30000","POLLING_INTERVAL":"2000","DISABLE_CHAT":"false","ERROR_MSG":"{\"type\": \"vera\",\"suggestion\":[],\"message\":[{\"template\":\"app-error-response-with-action-template\",\"message\":\"Sorry, please try again later.\",\"actionItem\":[{\"actionType\":\"errHdlgStartover\",\"actionText\":\"Startover\"}]}],\"templateName\":\"app-error-response-with-action-template\"}","TEXTAREA_MAX_ROWS":"3","MENU_ITEMS":"[{\"id\":0,\"header\":\"Menu\",\"options\":[{\"content\":\"End chat\",\"action\":{\"type\":\"startover\"}}, {\"content\":\"Legal and privacy policy\",\"url\":\"http://www.cathaycargo.com/en-us/privacy.aspx\"}, {\"content\":\"Terms and conditions\",\"url\":\"http://www.cathaycargo.com/en-us/disclaimer.aspx\"}] }]","SHOW_NA_MSG":"false","NA_MSG":"Sorry, the chatbot is currently unavailable.
","SHOW_SPEC_MSG":"false","SPEC_MSG":"(Test message)The service is under maintenance
The message can be edit by updating the configuration but need re-deploy (Required CRQ - 20230905)
(文字)服务维修中
文子可由其他设定修改(需要CRQ-20230905-SC)
(文字)服務維修中
文子可由其他設定修改(需要CRQ-20230905)
Our Hong Kong Indoor Sales team is currently out of office. We are available in the following time:
9:00am - 1:00pm & 2:00pm - 6:00pm (Mon - Sat)
9:00am - 1:00pm & 2:00pm - 6:00pm (Public Holiday)
9:00am - 1:00pm & 2:00pm - 4:00pm (Sun)
Please contact us again during office hour, or you could send us an email at cgo#resa@cathaypacific.com . For operations question, our Ground Handling Agent team are available at +852 27679888.","HKS_LUNCH_HOUR_START":"13","HKS_LUNCH_HOUR_END":"14"}