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Cathay Priority

Cathay Priority

Speed, capacity and assurance

About Cathay Priority

Our Priority solution provides greater choice and better-defined service options to customers: speed, capacity and assurance for every shipment.

  1. First (PR1)

    Our highest Priority for time-critical shipments:

    • Access to high-demand flights

    • Guaranteed uplift

    • Late acceptance and early retrieval

  2. Essential Plus (PR2)

    Our upgraded service:

    • More access to popular flights

    • Higher handling priority than Essential

  3. Essential (PR3)

    Our standard service:

    • Reliable

    • Economical

Solution features

  1. Applicable to special cargo

    Our Priority Solution can be applied to general cargo and shipments requiring special handling including, but not limited to, Cathay Pharma, Cathay Fresh and Cathay Dangerous Goods.

  2. 24/7 Live Chat & eTracking

    All Priority Solution bookings feature eTracking, while First (PR1) bookings are supported by Live Chat with the Cathay Pacific Cargo Operations Control Centre.

  3. Booking auto-confirmation

    Confirm your bookings and Priority tier instantly via Click & Ship and our various online booking platforms.

  4. Money-back guarantee

    First (PR1) offers guaranteed uplift of all confirmed bookings, with 100% refund of net freightage if the shipment is not flown as booked.

  5. Late acceptance and early retrieval

    Bookings made with First (PR1) are handled with priority through the shipment journey, including late acceptance and early retrieval.

  6. Access to capacity

    Our network extends to more than 100 destinations and includes some of world trade’s busiest trunk routes. Working with our airline partners, we can access all parts of the globe.

Tier benefits

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Cathay Priority leaflet

Download to learn more about Cathay Priority.

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Successful cases

All aboard the vaccine express

Distributing the COVID-19 vaccine is the greatest challenge the air cargo industry has ever faced – but Cathay Cargo’s taskforce has developed a bespoke solution 

Read now
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Copyright © Cathay Pacific Airways Limited 國泰航空有限公司
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