Digitalisation and AI

Our digital initiatives streamline operations and enhance precision. Cargo Connect consolidates operational data and digitalises workflows on a single platform. HeavyPro uses intelligent tool to generate highly accurate loading diagrams, ensuring the safe carriage of heavyweight shipments. Meanwhile, Cathay Cargo VR CAVE (Virtual Reality Cave Automatic Virtual Environment) enables our frontline and operations teams to master complex cargo handling procedures in a risk-free environment, enhancing safety and productivity.

Cargo Digital Hub gives business partners greater control across the shipment journey with tools for account management, flight schedule search, quoting, booking and tracking. With the enhanced digital experience and Manage Booking features, shipments can be managed and modified in real time with greater transparency. For freight forwarders, our APIs integrate directly with Cathay Cargo systems, providing  seamless access to real-time inventory, pricing, and bookings.

AI plays a central role in advancing cargo safety and security. Our capabilities include predictive safety analysis alongside advanced AI assisted lithium battery screening, and AI-enhanced CCTV systems across Cathay Cargo terminal buildings to strengthen monitory and risk management. 

Cathay Cargo is pioneering the adoption of IATA’s ONE Record technology, becoming the first airline to provide customers with real-time Customs clearance updates for greater visibility and efficiency. Within Cargo iQ, new handling milestones – Freight Into Warehouse (FIW) and Freight Out of Warehouse (FOW) – are now tracked, delivering enhanced performance assurance across Hong Kong and the wider Greater Bay Area, and supporting greater standardisation and collaboration across the air cargo supply chain.