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Cargo claims

Submit preliminary and formal claims online in the event of any damage or loss of cargo that may have occurred during the shipment process.

File a claims

We are committed to delivering an outstanding shipping experience, but unforeseen circumstances can arise. Our claims processes are in place to help address and resolve any issues.

Check claim status

Frequently asked questions

What are the system requirements for the cargo claims portal?

Do I need to be signed in to use this portal?

How can our cargo claims portal benefit you and your customers?

How do I report a new claim?

What is the difference between preliminary claims and formal claims?

Is there any time limit for the submission of a cargo claim?

Where can I find the General Conditions of Carriage for Cargo?

I want to make some changes to the claim after submission – what can I do?

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