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Account sign-in support
Account sign-in assistance and support
Can’t sign in to your account? Check out the following FAQs and solutions below.
Frequently Asked Questions
How long does it take to receive approval after submitting my account registration?
What should I do if my submission is rejected?
How do I correct information that has already been submitted in my registration?
Can I register on behalf of another person in my company?
Can I apply for access to multiple branches under the same company account?
Can I use a shared company email to register?
What should I do if I did not receive the OTP email during registration?
Is there a limit on OTP attempts within 24 hours?
How long is my OTP valid?
Is there anything I should do before requesting another OTP?
How do I request access to another branch within my company?
Is there a limit to the number of users under one company account?
What are the access permissions for different user roles?
Can I change my user role on the platform (e.g. from “transaction-only” to “administrator”)?
Can I remove my account from the system?
Can a branch operate without an administrator?
As an administrator, what should I do if a user in my company is marked as “pending user profile” or “pending activation”?
Where is my list of AWBs, and when will a shipment appear in “My Bookings” or “My Shipments”?
Can I view bookings and shipments across multiple branches in the Action Hub?
Why can’t I access Click & Ship after logging in to the portal?
How are bookings and shipments sorted in the Action Hub?
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