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Booking process guide
Getting started
Please review the following essential information to ensure a smooth and seamless shipping experience with Cathay Cargo.
DownloadOpen in new windowClick & Ship
User Guide: A detailed user guide for creating and submitting new bookings online for Cathay Cargo
DownloadOpen in new windowManage Booking
User Guide: A detailed user guide for viewing, updating, and managing existing bookings online
How to manage your bookings?
Booking Management Video Guide: A video demonstrating how to view and update your booking details
Frequently asked questions
If I do not have allotment agreement with CX, can I still make bookings through Click & Ship?
Can I make a booking with multiple AWBs?
What are the mandatory elements in Flight Search booking page?
Can my shipment be auto-confirmed if it has a special requirement?
What Special Handling Code (SHC) do I complete on the summary page?
What is the purpose of the Remarks field?
Can I select both Reserved Space and Non-reserved Space in the same booking?
Is there any dimension alert?
Is there a maximum number of ULDs that can be booked?
Can I choose the aircraft type in my booking?
Which browsers are supported?
Who can I contact in case of system issues?
What is the Manage Booking platform?
What are the key benefits and features of the Manage Booking platform?
How do I access the Manage Booking platform?
Which types of bookings are eligible on the platform?
Why can’t I access the Manage Booking platform?
Can I view bookings created by other colleagues?
Are bookings from all channels visible in the booking list?
How far back does the booking history go?
Will cancelled bookings remain visible in the booking list?
Why am I unable to view a specific booking?
Is the data in the booking list updated in real-time?
Can I sort my bookings?
What filtering options are available to help me find specific bookings?
What do the different booking statuses mean?
What actions can I perform from the booking list?
Why isn’t my booking information showing the latest updates?
How can I access detailed information for a booking?
Is the information in the Booking Details page updated in real-time?
How can I check the shipment status after RCS has been issued?
Why am I unable to view the rate details of some of my bookings?
How can I obtain a copy of my booking information?
How can I cancel a booking?
Why am I unable to cancel my booking?
How will I know if my booking cancellation was successful?
How can I make changes to my booking?
Why am I unable to modify my booking?
Can I view the change history of a booking?
Why am I unable to modify some elements in my booking?
Why does the SHC code I entered while making the booking disappear after I modify the booking?
Will the rate change when I edit a booking?
How can I confirm that my booking has been successfully modified?
After I modify my booking, how do I know if I’ve secured space?
If I make slight changes to my booking, can I maintain booking confirmation?
What elements can I modify in a booking?
Can I modify a segment to split it into two separate flights?
Can I modify a booking where one or more segments have been split across several flights?
I would like to confirm whether I can secure space before modifying my booking. What should I do?
Can I modify multiple bookings at once?
Can I modify or cancel bookings made by another user?
Can I modify a booking if the cargo is temperature-sensitive or special cargo?
Can I add or remove a Carbon Offset subscription?
Will I receive email notifications when changes are made to my booking?
How will I be notified if there are any changes to my flight?
How will I be notified if my booking status is confirmed?
What are booking-based rates?
Why are booking-based rates being introduced?
What is the scope of booking-based rates? Are there situations where booking-based rates will not apply?
How do I know if my booking qualifies?
Will my rate always remain the same after booking confirmation?
What happens if my shipment details change/ I amend my booking?
Do booking-based rates apply to all charges?
Can you give examples of when the rate is retained or when re-quotation is required?
How do booking-based rates differ from flown-based rates?
What happens in case of operational disruption or other exceptional situations?
Who should I contact for enquiries?
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