The Cathay Pacific Group announces senior leadership appointments

Ronald Lam has been Cathay Pacific Chief Customer and Commercial Officer and Chair of the Group’s wholly owned low-cost subsidiary, HK Express since August 2019. He is responsible for all customer, commercial and cargo-related activities of the Group’s airlines.  Mr. Lam joined the Cathay Pacific Group as a Management Trainee in 1996 and has since held a number of senior leadership roles in Hong Kong and overseas including Director Commercial & Cargo at Cathay Pacific, Director and GM Hong Kong Operations at Hong Kong Aircraft Engineering Company Limited (HAECO) and Chief Executive Officer of HK Express.

Lavinia Lau has been Director Customer Travel, leading the Customer Travel business line that is accountable for the customer travel experience design, as well as the passenger commercial functions for Cathay Pacific, since 2021. Ms. Lau joined the Swire Group as a Management Trainee in 1992 and has since held a number of senior leadership positions at Cathay Pacific in Hong Kong including General Manager Sales, Pearl River Delta and Hong Kong, and General Manager Planning. Ms. Lau is Chair of The Board of Airline Representatives in Hong Kong (BAR) and Board member of the Hong Kong Tourism Board (HKTB).

Alex McGowan has been Director Service Delivery, leading and supporting the global teams who provide Cathay Pacific’s customer experience inflight and on the ground, since 2020. In addition, he oversees the Cathay Pacific Group’s passenger service subsidiaries including Cathay Pacific Catering Services (H.K.) Limited, Hong Kong Airport Services Limited, Vogue Laundry Service Limited, and Shanghai International Airport Services Co., Limited. Mr. McGowan joined the Cathay Pacific Group in 2005 and has held various senior leadership positions including General Manager Aircrew and General Manager Strategic Transformation. Prior to joining Cathay Pacific, he worked for an international airline based in London and a technology startup in Seattle.

Erica Peng has been General Manager Planning, overseeing fleet and network strategies for the Cathay Pacific Group, since 2021. Ms. Peng joined the Cathay Pacific Group as a Management Trainee in 2002 and has held various leadership positions including General Manager Airport Service Delivery and several other commercial roles. She has also worked in the airline’s outport offices in the Chinese Mainland, Japan, Vietnam and Italy.

Mandy Ng has been Chief Executive Officer of HK Express, leading the low-cost carrier business of the Group, since August 2019. She joined the Cathay Pacific Group as a Management Trainee in 1999 and has held numerous leadership positions including General Manager of Business Development at Swire Pacific and various managerial roles at Cathay Pacific including Planning and Revenue Management. Ms. Ng is a member of the Tourism Strategy Group of the Tourism Commission, HKSAR Government and Member of the Retail and Tourism Committee, HK General Chamber of Commerce.

Jeanette Mao has been General Manager Inflight Service Delivery, leading the team to deliver excellent services on board for all customers, since August 2019.  She joined the Cathay Pacific Group in 2002 as Management Trainee and held various managerial positions including Cargo, International Affairs, Customer Experience, Sales and Distribution.