You rejoined Cathay Cargo in the summer. What have been your first impressions?
My first impressions have been of a wonderful team of very hardworking, passionate, caring forward-looking and innovative professionals who genuinely strive to reflect our ambition to be the most customer-centric air-cargo service brand. During my first month, we hosted an event for customers who were attending the Asia Fruit Logistica trade show in Hong Kong and during the evening, a customer asked me a simple but important question - ‘why should I send my produce on Cathay?’