Cathay Cargo has taken a major step forward in improving transparency in the air cargo journey with the introduction of two new 'milestones' that form part of the Cargo iQ Master Operating Plan (MOP).
These new milestones – FOW (Freight Out of Warehouse Control) and FIW (Freight Into Warehouse Control) – offer greater oversight to stakeholders in air cargo and, ultimately, a more accurate assessment of ground-handling performance in the handover between the ramp operating handlers and the cargo terminal – and vice-versa – for both imports and exports at air waybill (AWB) level.
Both FOW and FIW are currently being used to monitor the handover process for both imports and exports between Hong Kong International Airport’s Cathay Cargo Terminal and the ramp handler, fully owned subsidiary Hong Kong Airport Services Limited (HAS). The aim is to adopt both milestones throughout the network in the coming months.