Cathay Pacific Services Ltd (CPSL), a wholly owned Cathay Pacific subsidiary that operates the Cathay Cargo Terminal (CPCT), has become the first air cargo terminal in Hong Kong to receive the Hong Kong Quality Assurance Agency (HKQAA) 5S Certification. This first milestone in the company’s continuous improvement journey was achieved in November 2019, backed by efforts from CPSL employees and those of its sub-contractors.
The 5S management system is a simple and effective approach for workplace organisation that not only improves safety, productivity and service quality, but also increases usable space. By applying the 5S principles of ‘sort’, ‘set In Order’, ‘shine’, ‘standardise’ and ‘sustain’, employees can work efficiently and serve customers quickly, resulting in high levels of employee and customer satisfaction.
The 5S standards also bring improved workplace cleanliness and tidiness, which greatly enhances safety and promotes a healthy work environment. In addition, usable space – a valuable asset in CPCT – is optimised by reducing, replacing and removing items that do not bring value to the quality of operations.
