Tell us a little bit about yourself
I first joined Cathay Pacific in 2000 as a revenue analyst on the passenger side of the business. However, my passion for the world of air cargo led me here in 2004. After a brief interlude away, gaining experience at IATA and Travelport, I returned to Cathay Pacific in 2010 and became the Head of Cargo Revenue Management two years later. Currently, I hold the position of General Manager Cargo Service Delivery.
Outside of work, I find enjoyment from a variety of activities. I'm an avid reader and love exploring different cuisines and cultures worldwide. Cooking is another passion of mine, and I enjoy experimenting in the kitchen. I share these experiences with my wife, Sonia, and our two boys, Don and Nick;
What does your job involve?
As the GM Cargo Service Delivery, my primary responsibility is to ensure the smooth and efficient delivery of cargo services to our customers. While I would like to personally deliver these services, my role is more focused on leading and supporting the team that does. I strive to ensure they’re happy and to provide them with the necessary tools to fulfil our promise to customers.
Tell us about your team
Our Cargo Service Delivery team consists of more than 500 people across our entire network, including our home hub and our regional outports. In collaboration with our ground handling partners, we deliver approximately 5,400 shipments that matter to the world every day, which equates to 3,700 tonnes each day. Approximately a third of these air waybills require our special handling solutions.