Cathay Pharma | Healthcare Logistics

We choose Cathay Cargo for its flight frequencies, speedy delivery, and large network of stations. We are very particular about temperature control in transit, which is something Cathay Cargo excels at by keeping the cool chain unbroken throughout the journey. With its reasonable flight transfer arrangements, we can rest easy that cargo will arrive on time.

We use Cathay Cargo for our pharma shipments because it has a long history of quality service to Asian destinations. The big concern for us is that shipments arrive in the same condition as tendered. Cathay Cargo always exceeds expectations and it’s great to speak to a live agent who understands the business. Bookings are always done in an expedient manner which gives us a competitive edge with new business. The cargo arrives without any discrepancy – always an added bonus in this industry.

We ship medicines and other temperature-sensitive cargoes, and for us flight routing, rates and customer service influence our purchasing. We want our shipments to be flown as booked and without any temperature excursions, of course. Cathay Cargo has excellent people in its sales and operations teams, and there is good communication with both. They place shipments in appropriate coolers to maintain temperature and they keep us updated while replying in a timely manner to emails.

When choosing a cargo airline for temperature control freight, we attach great importance to having the right levels of controls in place at every stage of the shipment. The right level of controls promotes safety, security, and exemplary service. Cathay Cargo’s vast network and fleet gives it the infrastructure to support temperature control shipments throughout the transportation journey. And its systems provide excellent visibility and useful data. Last, but certainly not least, Cathay Cargo team members are trained and responsive in support of pricing inquiries and service.

We made the right choice moving our high-value temperature sensitive vaccines with Cathay Cargo and were very happy with the seamless service provided throughout the journey, right from the initial enquiry to delivery at destination. The best part was that we could monitor the temperature on the online tracking portal of Cathay Cargo, which was an icing on the cake. We were very much satisfied and look forward to moving more cargo through Cathay Cargo around the globe.

We choose Cathay Cargo because it provides us with direct flight services and suitable medical shipment solutions, which are vital for us. We are also impressed by the service excellence and capacity of Cathay Cargo – its precision tracking throughout the journey is beyond expectation. Moreover, the temperature range in transit is strictly monitored to minimise unwanted fluctuations. The team is also responsive to any inquiries.

We chose Cathay Cargo for a range of passive cooltainer shipments that needed dry ice because of its dedicated Cathay Pharma solution. The concerns for these shipments were that temperatures were maintained and that handling during transit minimised the risk of excursions. Cathay Cargo has lots of experience with pharma shipments and reduces risk by limiting exposure to ambient conditions. Cathay Pharma is a well known specialist solution, and that’s we trust Cathay Cargo with temperature-sensitive shipments.

We ship Bio TT vaccines and use Cathay Cargo because it has the best service, supporting facilities, affordable rates and acceptable lead times. We also get good service and communication from sales and operational teams. Cathay Cargo minimises the risk of temperature excursions, and it ensures the facilities are right for the shipment. It monitors our cargo once the goods lodge into warehouse until it arrives at the destination. All in all, a good and satisfying experience!

We have shipped an array of animal pharmaceuticals and pharmaceutical diagnostic kits. Cathay Cargo offers an extremely reliable service and has an amazing local sales team. They respond quickly if there are any issues, and Cathay Pharma maintains shipment temperatures on flights and has good temperature-controlled warehouse capabilities at Hong Kong. Cathay Cargo really takes responsibility for shipments and meets all the market requirements and offers a good flight schedule.Valentin Stoyanov, Air Export Manager – Pharma product, DSV Air & Sea (Americas)

We’ve used Cathay Cargo for temperature-sensitive shipments using active containers for its service and network quality, and also the swift contact and communication if something goes amiss. Cathay Cargo offers good, timely connections to final destinations. Cathay Pharma is reasonably priced with good customer service in both origin and destination, and it’s great to be able to use its established ground handling protocols, and we appreciate the close cooperation with our 24/7 tracking centre.